1.Delivery
The delivery time is 7-12 calendar days and under no circumstances do they exceed the 30 days which is the legal time limit.
2.Returns
The company accepts returns within reasonable time, only if the company’s workshop confirms that the products have not been worn or used in any way and are genuine. When the consumer returns the product she/he can choose another product of the same or higher price while paying the difference. If the consumer does not wish to replace it at this time, then the company provides a credit sale which can be used in the future without a time limit in order to replace the product she/he bought. If the consumer wishes to return the product she/he is obliged to have the receipt or the gift card (if it was a present), as well as the characteristic Minas bag. The company does not refund unless someone exercise the withdrawal right within the legal time limit (Withdrawal right).
RETURN FORM FOR WITHDRAWAL
(This form must be filled in and returned, if the right of withdrawal applies.)
DOT GALLERIES LIMITED e-mail: info@dotgalleries.com
I wish to return the following purchase ___________________________________________ ___________________________________________________________________________
Date shipment was received____________________________________________________
Full name ___________________________________________________________________
Address ____________________________________________________________________
Postcode & town/city/state ____________________________________________________
Date _______________Signature________________________________________________
Order number _______________________________________________________________
IBAN Number of BANK ACCOUNT ________________________________________________
Exchange
(Below must be filled in and returned, if you wish to exchange your product.)
Exchange to
Item no/name/size _____________________________________________________
To help us improve our service, we kindly ask you to choose one of the options below:
The product does not meet my expectations
Please elaborate _______________________________________________________
The product received does not match my order
Please elaborate _______________________________________________________
The product is broken/damaged upon delivery
Please elaborate _______________________________________________________
Other reasons
Please elaborate _______________________________________________________
Exchange
If you wish to exchange a product you purchased, you must pay the shipping costs. If you have any questions or concerns, please do not hesitate to contact us at info@dotgalleries.com or by telephone +30 6956484494. Telephone assistance is available Monday-Friday from 9:00-14:00 CET.